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General Questions

what payment methods do you accept?

We accept the following payment methods:

Bank Transfer / PayMe / FPS / AlipayHK

Secure Payment with Credit Card and PayPal

For more information please visit our Payment Shopping Notice

what shipping methods are available?

We provide the following shipping methods:

1. Hong Kong Post
2. SF Express 

For more information please visit our Delivery Shopping Notice

what metals are your jewelry made of?

The materials used in each product are listed on the individual product page. 

You can refer to each product's details.

Unless otherwise specified, most of our jewelry is made with 316L Surgical Steel or 925 Sterling Silver.

For more information please visit our Jewelry Materials & Care Guide

Are your earrings hypoallergenic?

We offer a wide range of different materials for sensitive ears. Our jewellery is available in sterling silver, titanium, surgical steel etc. All kokobeans.hk jewellery is either nickel-free or nickel-safe and falls within EU regulations.

* Please read and understand the product descriptions carefully before purchase. It is the responsibility of the customer to be aware of any allergies they may have to certain metals used in jewellery. As we are unable to know your personal and individual sensitivities, we accept no liability for any metal allergies or irritations that may occur as a result of wearing our jewellery.

Any Useful guide of earrings?

For more information please visit our jewellery guides :
Barbells & Labrets Guide
Clickers & Rings Guide
Huggies & Hoops Guide

Customer Support

What are your business hours?

Our website is accessible and available to shop online 24/7


Our regular business hours for shipping and customer service are on Monday - Friday 9am-6pm(HKT) and limited service on Saturday and Sunday.

What is your return/exchange policy?

All item are Non-refundable

We have a damages return policy, you have 7 days after receiving your item to request a return and exchange.

All of our items are carefully packaged and wrapped individually in bubble wrap. All items are thoroughly inspected prior to shipping. If a charm or chain is damaged upon arrival, please contact us to file a claim. Some items may have variations because they are handmade. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter.

For more information please visit our Refund Policy